WPS Media Advisory — Customers urged to stay connected if they are behind on bills


Customers urged to stay connected if they are behind on bills

Green Bay — Wisconsin Public Service (WPS) is urging customers who are behind on their energy bills to contact the energy company as soon as possible to avoid disconnection.

Per the Public Service Commission of Wisconsin, the state’s residential disconnection moratorium will expire this Thursday, April 15. Since the beginning of the COVID-19 pandemic, WPS has worked with its customers by offering enhanced payment plans and help with heating assistance. Because of the company’s efforts, less than 1% of WPS customers are at risk for disconnection.

Disconnection is always a last resort

Customers who are behind on their energy bill should visit or call WPS at 800-450-7260. WPS employees can help arrange a payment plan and connect customers to financial assistance options.

Energy assistance is available

Some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). In response to the COVID-19 pandemic, eligibility requirements have been adjusted to allow additional customers to receive heating and electric assistance quickly.

Simple ways to manage costs

There are many ways customers can manage their energy costs at home. WPS has a handy checklist available on its website.

As always, customers who have questions about their bill or think they might have trouble paying can contact WPS at 800-450-7260.

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